We understand that you might not get the sizing right the first time. So enjoy one complimentary resize for all engagement rings within the first 6 month from receiving the ring. Further resizing will incur a fee, based on the metal and design. 

Please be aware that there are specific constraints when resizing a ring to a significantly larger or smaller size. This is to ensure the integrity and quality of the band. 

Feel free to contact us and we will do our best to provide assistance and advice on obtaining your partner's ring size.

Our warranty policy covers normal wears on your rings. In the case of a manufacturing issue, The Classic Jewellers will cover repair expenses and relevant shipping charges. If, upon inspection, the ring displays noticeable bending, damage, or signs of improper care, we offer repair services at a cost. 

As part of our service warranty, we extend a complimentary stone tightening and polish (for undamaged rings) on all engagement and wedding rings. We recommend an annual check-up to ensure the ongoing well-being of your pieces.

Please note our warranty does not cover lost, damaged, or chipped diamonds and stones. In the rare event of the feature stone falling out or becoming damaged, personal insurance is strongly advised.

Kindly be aware that our warranty becomes void if you opt for resizing or repair work with another jeweller. We will not take responsibility for work done by other Jewellers.

We strongly advise purchasing insurance for your ring. This coverage extends beyond our warranty, providing protection for accidents or unforeseen circumstances. We do have our own independent insurance which can be found here.

Our showroom is one street over from Rundle Mall on Gawler Place, in Adelaide.

94 Gawler Place, Adelaide SA 5000

Book a complimentary consultation with our Jewellery Concierge team to discover your next forever jewellery piece.

Please reach out to us via info@theclassicjewellers.com to discuss alternative times if you can't find an availability to suit your schedule.

Appointments are not required for repair services.

Our opening hours are as follows:

Monday to Friday: 9.30am - 4.30pm
Saturday: 10:30 am - 3:30 pm
Sunday: Closed

Yes!

The Classic Jewellers ships Australia wide as well as internationally. All orders are shipped with Express Post via Australia Post (Signature on Delivery). Tracking numbers are provided with every order.  All international orders have a flat rate of $80 AUD. 

For more information about shipping click here.

For ready-to-wear pieces, we offer the flexibility of exchanging or receiving an in-store credit (excluding postage fees) for unworn pieces returned within 14 days of purchase, provided they are in their original condition and packaging. Returns for earrings are not accepted due to hygienic reasons. 

To initiate a return, please contact via email at info@theclassicjewellers.com and include your full name, address, photographic evidence of any fault, and a brief description.

Once any bespoke custom-made orders are in production or dispatched cannot be cancelled. Any cancellation will result in the forfeiture of the 20% deposit. All deposits are non-refundable, but modifications are possible by contacting the team.

For loose diamonds and gemstones, returns are not accepted. However, customers can reach out to the dedicated team to explore alternative options or seek further assistance here.