Our commitment to excellence is reflected in every aspect of our website, and this section is no exception.As a discerning customer, we understand that you may have specific questions or concerns related to our products and services. Our team of experts has curated a list of commonly asked questions and provided detailed, personalised answers to help you make an informed decision.

Our FAQs cover a wide range of topics, including our impeccable craftsmanship, exquisite designs, and the use of high-quality materials. We understand that purchasing jewelry is an investment, and we want to make sure that you have all the information you need to make the right choice.

We take pride in our exceptional customer service and are committed to providing you with a seamless shopping experience. If you don't find the answer to your question in this section, please don't hesitate to contact us.

We hope that this exclusive FAQ section provides you with the information you need to make an informed decision, and we look forward to serving you soon.

Craftsmanship and Process

  • Where are your jewellery made? 

All pieces are designed and manufactured in house at our Adelaide CBD boutique and workshop by our team of expert jewellers and master stone setters, giving you piece of mind that your items are always in our safe hands and saving you middleman costs. 

  • Do you remodel old and existing jewellery? 

We offer re-modelling services for old jewellery and can refine your precious metals to give them a new life. 

  • Can I supply my own gemstones and diamonds?

Yes, we can incorporate your own stones in any custom design piece and give the item a higher sentimental value. 

  • I have a unique engagement ring, can you create a wedding band that sits flush next to it? 

We specialise in engagement and wedding rings and will try our absolute best to ensure that your wedding band compliments the profile of your engagement ring. 

Custom Design Jewellery

  • How long does it take to custom design a jewellery piece and how creative can the piece be? 

With 4-6 weeks of meticulous manufacturing time, we guarantee that every detail will be perfectly executed, creating a piece that you will treasure for years to come. There is no limitation to creativity, we can accommodate all designs and turn your ideas into heirloom grade pieces. Our portfolio of custom made pieces include: engagement rings, wedding bands, pendants, bangles, earrings, brooches and figurines in various metals namely: silver, gold and platinum. 

  • How much does it cost to custom design a 1ct diamond engagement ring? Do your diamonds come with certificates? 

We work with your budget to craft a piece that's unique just for you. Free quotations are provided for custom design items to ensure that your expectations are met during the process. Custom design engagement rings can start from $2,500 for an 18K solitaire engagement ring with 1.0ct round cut lab grown diamond G Colour, VS1 and 3 x Excellent Cut. All center diamonds come with an internationally recognised GIA and IGA certificate. 

  • What is your custom design process? 

1) In person or virtual consultation to consolidate your design ideas

2) 30% Deposit processed and CAD( Computer Aided Design) sent to you via SMS or email for approval 

3) Once approval is obtained, we proceed with crafting your item with an expected completion date 4-6 weeks once the CAD has been approved by yourself

  • Can I use my own gold and stones/diamonds? 

Certainly, we can work with your gold and use your own stones. Re-modelling old jewellery is an alternative option to bring your old/inherited jewellery to life.

  • What are the diamond specifications you use for accent diamonds in custom design pieces? 

Our custom design pieces showcase natural accent diamonds with F-G colour and S1 clarity. We also offer higher grade natural or lab grown alternatives for the accent diamonds. 

  • What happens if I am not 100% happy with my custom design piece since I can't try it on before it's made?  

During the consultation, we offer sample pieces for you to try and gauge what the final piece will look like. The whole surprise element of a custom design piece is that it is a unique and one of a kind piece crafted just for you. In the rare event that you are not completely satisfied, you will be given the opportunity to modify the piece and additional charges may apply.

Delivery and Shipping 

  • Do you offer in store pick up for online orders? 

We offer complimentary in store pick up for all online orders. We also provide complimentary safekeeping for all items in the event you would like to keep it a surprise for a later date and unable to secure a safe location elsewhere. 

  • Do you offer international shipping and what are the time-frames? 

Express and standard international shipping is available on all orders with tracking provided. We utilise Australia Post for all shipping and delivery, you may check estimated time frames here 

All international purchases are exempt from Australian taxes. Prices do not include overseas custom duties or taxes that may incur. We are not liable for delivery delays caused by third-party courier companies.Please ensure that you input the correct delivery details as are not liable for incorrect deliveries due to input errors.

Australia post is a reputable courier service and orders that have been flagged as delivered will not be eligible for refunds or replacement. We also offer shipping insurance with Q Report to provide you with peace of mind. 

Size Guide and Re-sizing 

  • Do you offer complimentary resizing? 

We offer 1 x complimentary resizing on all ready to wear and custom made rings and bands within 12 months of purchase.

  • I don't know my ring size, how can I measure this? 

You may use our ring size guide as a reference based on the circumference of your finger (use string to measure as an option). Alternatively you may attend our Adelaide CBD store to receive an accurate measure or visit your local jeweler if based elsewhere. 

Returns and Exchanges

  •  Do you offer returns and exchanges on bespoke custom made pieces? 

Returns and exchanges are not provided for custom made pieces, please contact our team if you wish to modify your custom made piece. 

  • What is your returns and exchange policy for ready to wear items? 

We offer a 30 day change of mind guarantee for all ready to wear items, proof of purchase must be presented and item must be unworn in it's original condition with all original components attached. 


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