Returns Policy

Ready to Wear Jewelry

We are pleased to extend to our valued customers the opportunity to avail themselves of either an exchange or a credit note (excluding postage fees) for any unworn, ready-made collection pieces (excluding earrings) that are returned to us in their original condition and packaging. It is important to note that such returns must be made within 14 days of the purchase date. For the purpose of initiating a return, we kindly request that you contact us via email at info@theclassicjewellers.com.

Please be advised that returns will not be accepted if the items are not in their original condition, which includes wear and tear, damage, alterations, or if sent without the original packaging and documentation. We are unable to accept returns for earrings due to hygienic reasons. To initiate a return, we require your full name and address, along with photographic evidence of the fault, accompanied by a brief description. 

Bespoke Custom Made Jewellery

Please note that bespoke custom made orders that have been put into production and orders that have been dispatched cannot be cancelled, and a cancellation will result in the forfeiture of the full deposit.

All deposits are non-refundable. Should you wish to modify your custom made jewellery, please do not hesitate to get in contact with our team to discuss alternative options. 

Loose Diamonds and Gemstones

We do not accept returns for the sale of loose diamonds and gemstones. We would like to extend our assistance to you and invite you to contact our dedicated team to explore alternative options should you find yourself seeking different specifications. Please do not hesitate to reach out to us for further assistance.